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Help and
Information
General Information
About Jolly Ann Marine & Outdoor
We are a family owned and operated business. When you buy from
us you will get personalized service of the highest quality. We love the outdoors as much as you do and we will do all we can to
help you get the products you and your family need to make your outdoor
experience more enjoyable! Should you have any questions or concerns, please do not hesitate to contact us
by email or by phone. We thank you for your patronage!
Contact Information
The best method to contact us is via email at jollyannmarine@gmail.com.
You may contact us by telephone at (402) 890-3057. If we are not available
we ask that
you leave a message with your name, phone number, and a brief message and we
will return your call as soon as possible. We are generally available from
9 a.m. to 8 p.m.(CST) Monday through Friday, and we are often available to take calls
and answer emails on weekends.
Ordering Information
To order online:
You may use
the Paypal shopping cart by clicking the Add
to Cart button next to any product, price, or description. When
you are ready to pay with credit card or echeck via Paypal, click any View Cart button
and proceed to check out. Follow the directions to complete your
transaction. If you encounter any problems during the transaction, please
contact us.
To order by mail: You may also use the Mail
Order
Form provided. You can mail in your order with your
payment.
Email us at jollyannmarine@gmail.comif you have any questions about ordering. We will be happy to
help you.
Payment Information
We accept personal checks, Paypal, Visa,
Master Card, and American Express. For personal checks, please allow a few extra days as we
ship when check clears.
We utilize a secure server for credit card orders. Your credit card
purchase is safe with us. We will not use
your information for anything other than to deliver your products in an ethical
manner. We do not share your account information or email with anyone.
Shipping Information
Free Shipping! In stock items ship out the same day or the next
day.
The free shipping policy applies to the Continental USA.
Others email for shipping rates.
We ship via UPS or DHL Ground, fully insured, with tracking number
provided. Express shipping is available
on most items. We strongly suggest emailing jollyannmarine@gmail.comto ensure the item is in stock and that express shipping is available for
the selected item.
Outdoor Gear Questions
Outdoor
Gear Forum - The Outdoor Gear Forum is available 24 hours a day 7 days a
week! The forum is moderated and offers numerous outdoor experts, professional anglers,
fishing guides, and other outdoorsmen to answer all of your questions.
If you have any questions about any of outdoor related products please check out
the Outdoor Gear Forum.
Minimum Advertised Price
Policy (MAP)
Some manufacturers require authorized dealers to advertise prices of some products
according to their Minimum Advertised Price policy. In order to comply
with policy, we can not display many of our low sale prices. However, you can see these low prices when you add
the items to your cart. Simply click on "add to cart" and you
will see the low sale prices. If you decide not to buy, simply remove the
item from your cart. Your credit card is NOT required to see prices.
If you have any questions about this policy, or you
would prefer to get a price quote on any product, please email us.
Tax Information
We are required to charge 7.0% sales tax for any purchases
shipped to a Nebraska
address. For customers outside the state of Nebraska, there is No Sales
Tax.
Warranty Information
Products are under manufacturer warranty. If you happen to
receive a product that is defective, or your product is damaged in shipping
please contact us and we will assist you in getting the items repaired or
replaced. You will receive a retail invoice to use for warranty and rebates.
Returns
Defective items may be returned
and/or replaced for 30 days. Optional returns are assessed a 10% restocking fee.
Exchanges are not assessed a restocking fee. All items must be in factory
condition to be returned. Any opened CD or CD-R may not be returned
(unless defective on arrival). Contact us prior to any returns. You
must get a Return Authorization Number prior to any return. Customer
is responsible for shipment cost of return. All
returned items must be received by the 30th day after the sale. After the
30 day period, all items will be covered under the manufacturer
warranty. We reserve the right to
exchange defective items. Actual shipping cost are not
refundable.
Rebates
All manufacturer rebates are the responsibility of the buyer and the
manufacturer. We will assist you with accessing any manufacturer rebates
when possible. We make every attempt to post links to manufacturer rebates
on this website. You will receive a retail invoice to use for warranty and rebates.
If we do not have a link to a specific rebate form, we can
mail the form to you, or you can get one from the manufacturer's website. We will assist you as
much as possible.
Email jollyannmarine@gmail.comwith any rebate or sales questions.
Backorders
We make
every attempt to keep our inventory up to date. However, there is the
possibility that an item may be placed on backorder. We will notify you of
any significant delays. You may email us for real time inventory. If
you order an item and we can not deliver it to you we will refund your
payment. Please note that on New Release products with high demand
there are often delays in shipping due to pre-orders, backorders, and production
delays. Please be patient with us on newly released products. We
will always ship your product in the order in which payment was received. |
