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Help and
Information
General Information
About Jolly Ann Marine & Outdoor
Jolly Ann Marine is owned and operated by Wade Kuehl and
Tamara Kuehl. We love the outdoors as much as you do and we will do all we can to
help you get the products you and your family need to make your outdoor
experience more enjoyable. Should you have any questions or concerns, please do not hesitate to email
us at jollyann@cableone.net .
We appreciate your continued support!
Contact Information
The best method to contact us is via email at jollyann@cableone.net
.
You may contact us by telephone at (712) 204-3952. If we are not available
we ask that you leave a message with your name, phone number, or send us an
email. We are generally available from 9 a.m. to 5 p.m. Monday through
Friday. Email is
checked regularly and is our preferred method of contact.
Ordering Information
To order online:
Option #1: You may use
the shopping cart by clicking the Add
to Cart button next to any product, price, or description. When
you are ready to pay with credit card or echeck via Paypal, click any View Cart button
and proceed to check out. Follow the directions to complete your
transaction. If you encounter any problems during the transaction, please
contact us.
Option #2: Use our Secure Online Order
Form. This form allows you to pay online using your Visa, Master
Card, Or American Express credit card. This order form does not
accept Paypal payments. Note that the online form is secure once
you get to the credit card page (second page of the form). Your
information is safe and we do not use you information for any thing other
than processing your order.
For direct Paypal payments, send payment to jollyannsellers@yahoo.com
.
Note that our primary method of
ordering is the online system. Phone orders are a secondary method offered
for those who do not have internet access. All orders, including
special orders and package quotes can be purchased via email using our
online order form. To request a phone
order, please email your phone number to jollyann@cableone.net
.
To order by mail: You may also use the Mail
Order
Form provided. You can mail in your order with your
payment.
Email us at jollyann@cableone.net
if you have any questions about ordering. We will be happy to
help you.
Payment Information
We accept personal checks, cashiers checks, money orders, Paypal, Visa,
Master Card, and American Express. For personal checks, please allow a few extra days as we
ship when check clears.
We utilize a secure server for credit card orders. Your credit card
purchase is safe with us. We will not use
your information for anything other than to deliver your products in an ethical
manner. We do not share your account information or email with anyone.
Shipping Information
Free Shipping! In stock will
usually ship out the same day or the next
day. The free shipping policy applies to the Continental USA.
Others may email for shipping rates.
We ship via UPS or DHL Ground, fully insured, with tracking number
provided. Express shipping is available
on most items. If choosing express shipping, we strongly suggest emailing
jollyann@cableone.net to ensure the item is in stock and that express shipping is available for
the selected item. However, if you don't email us, we will notify you of
any delays. We cannot be responsible for delays caused by the carrier.
Shipping Damage
You must inspect your package upon delivery. If you
suspect the product was damaged during shipping you need to notify the driver or
notify the shipping company if the driver has left your location. After
you have notified the shipping company you should contact us at jollyann@cableone.net
and we will
make arrangements to remedy the damage. Damage claims must be made
immediately. Late claims will be denied.
Outdoor Gear Questions
Outdoor
Gear Forum - The Outdoor Gear Forum is available 24 hours a day 7 days a
week! The forum is moderated and offers numerous outdoor experts, professional anglers,
fishing guides, and other outdoorsmen to answer all of your questions.
If you have any questions about any of outdoor related products please check out
the Outdoor Gear Forum.
Minimum Advertised Price
Policy (MAP)
Some manufacturers require authorized dealers to advertise prices of some products
according to their Minimum Advertised Price policy. In order to comply
with policy, we can not display many of our low sale prices. However, you can see these low prices when you add
the items to your cart. Simply click on "add to cart" and you
will see the low sale prices. If you decide not to buy, simply remove the
item from your cart. Your credit card is NOT required to see prices.
If you have any questions about this policy, or you
would prefer to get a price quote on any product, please email us.
Tax Information
We are required to charge 7.0% sales tax for any purchases shipped to an IOWA
address. For customers outside the state of Iowa, there is No Sales
Tax.
Warranty Information
Products are under manufacturer warranty. If you happen to
receive a product that is defective, or your product is damaged in shipping
please contact us and we will assist you in getting the items repaired or
replaced. You will receive a retail invoice to use for warranty and rebates.
Returns or Exchanges
Defective Items
Contact us prior to any returns. Do
not return the product prior to obtaining a return authorization number and
return/exchange instructions! You may be required to contact the
manufacturer to verify the defect. Often, items that appear to be
defective may be due to user error or can be remedied by the manufacturer over the
phone. Email jollyann@cableone.net
if you believe the item is defective.
We will exchange defective items within the first 30 days
of purchase. After 30 days, the product will be covered by the
manufacturer warranty. If you receive a defective product and it is
within the first 30 days, please email us at jollyann@cableone.net
and request
a return authorization number. We will respond with return/exchange
instructions. Contact us prior to any returns. Do not return the
product prior to obtaining a return authorization number and return/exchange
instructions! The customer will be responsible for return
shipping. Jolly Ann Marine or the appropriate manufacturer will be
responsible for shipping the new item in exchange.
Customer Error
Returns or exchanges due to customer error or buyer's
remorse will be assessed a 15% restocking fee. The customer is also
responsible for any shipping fees. All items must be in factory
condition to be returned, including factory packaging in original condition.
Items will be inspected upon return. All returned items must be received
by the 30th day after the sale. No returns will be accepted after 30 days.
Any opened CD or CD-Rom, or software may not be returned (unless defective on
arrival). We reserve the right to
exchange or repair the product when appropriate.
Jolly Ann Marine Error
If we ship the wrong product we will exchange the product
immediately. You may be asked to provide credit card information while we
await your return item. If the correct item is out of stock we will offer
you a full refund upon return of the item.
Rebates
All manufacturer rebates are the responsibility of the buyer and the
manufacturer. We will assist you with accessing any manufacturer rebates
when possible. We make every attempt to post links to manufacturer rebates
on this website. You will receive a retail invoice to use for warranty and rebates. If we do not have a link to a specific rebate form, we can
mail the form to you, or you can get one from the manufacturer's website. Email
jollyann@cableone.net with any rebate or sales questions. We will be happy to assist you.
Backorders
We make
every attempt to keep our inventory up to date. However, there is the
possibility that an item may be placed on backorder. We will notify you of
any significant delays. You may email us for real time inventory. |
